Terms & Conditions for All Catering Orders
DEPOSITS, PAYMENTS, AND COLLECTION DEPOSITS
Deposits are not required. Payment is collected upon delivery or pickup. Exceptions applied to large events.
For security reasons, we do not accept cash.
The following payment methods are accepted:
Deposits are required for catered events over $2500.
50% of the invoice is due at the time of contract signing and acceptance by the client.
Viva will refund deposits for events canceled within eleven (11) days prior to the scheduled date.
Cancellations within 10 days of the scheduled event, the deposit will not be refunded.
Cancellations within 9 days of the event will result in a full invoice charge.
No deposits are taken at the time of delivery for orders under $2000.
Credit Card: We collect 100% of any order purchased by credit card on the day of the scheduled delivery.
Corporate & House accounts are available. Please contact us for additional information.
2. ORDERING GUIDELINES
ORDER POLICY: Due to the time it takes to prepare food orders, all orders need to be received by 4 pm the day prior to your event. (Please note that some menu selections may require additional notice or substitution may be required).
LAST MINUTE OR SAME DAY ORDERS
We accept last minute (same day orders) or after 4 pm the day before.
Please note that product selection may be limited, so your flexibility is appreciated.
You may place your catering order online for pickup or delivery up to four weeks in advance.
All prices are per person, minimum of 6 people per dish unless otherwise stated.
We have a $150 minimum per order.
It is important for us to facilitate your delivery orders to the best of our ability.
Please inform us of any special security requirements or elevator restrictions in your building so we can make the proper arrangements for easy delivery.
All delivery personnel will have proper identification.
We can provide professional on-site staff for your event (servers, bartenders, Chefs). Billing hours
include event production from port to port with set up, food service, breakdown and cleanup of food and beverage items. Any additional hours not
included in the original contract will be added to your invoice.
3. OUR SERVICE
Hours of Operation Monday – Friday
6:00 AM –7:00 PM
Either online or by phone at 1-212-203-2149, we are available to provide you with service seven days a week.
If you need a catering service that is not within our regular schedule, please call us and we’ll do our best to accommodate your needs.
4. DELIVERY AREA
We deliver to the entire island of Manhattan, Bronx, Queens, and Brooklyn.
A 10% service fee will be applied to every order.
Please Note: Deliveries above 110th Street in Manhattan and deliveries to boroughs other than Manhattan are
subject to a $1000 minimum order and 10% service fee.
5. DELIVERY METHODS
Viva will deliver to you based on the agreed-upon area detailed in section 4.
If you would like to arrange a pickup reach out to us at 212-203-2149.
6. ORDER CANCELLATION AND CHANGES
We allow you to cancel or make changes via email to your catering order without penalty as long as you notify us at least 24 hours prior to your delivery.
Change your delivery date and time.
Add or decrease the quantity of an item.
Remove items from your order.
FINAL GUEST COUNT:
The final count for all food and beverage orders is due 1 day prior tothe event.
All menu items are priced per guest unless otherwise noted. Prices do not include sales tax. All prices on our menus and website are subject to change without notice. All food products are chosen based upon
We are not responsible for weather changes or price increases due to shortages of power, supply and demand or anyunforeseen situation in the food or labor market. Appropriate notice will be given to the client.
8. MENU AND PRESENTATION
Items are elegantly displayed on disposable plateware, if requested, on ceramic platters, baskets, or silver trays.
Please reach out to Viva for more options this will affect the quote.
Paper supplies and appropriate condiments are always included with all orders at no additional cost.
9. CUSTOMIZED ORDERS AND DIETARY REQUESTS
Special dietary needs and customized menu creation can only be accommodated via phone or email.
Although gratuities are not automatically included in your invoice and are not required, they are very much appreciated by the staff.
You may add a gratuity to your orders before or after the event.
11. CANCELLATIONS AND REVISIONS POLICY
The day prior to the event the cancelation is free of charge. Exceptions applied to the large events.
For orders over $2500 a 50% deposit is required 7 days prior to the event.
The cancelation 72-hours prior to the event is free of charge.
The same day cancelation is fully charged, with no refunds.
12. GENERAL POLICIES
CERTIFICATES OF INSURANCE: The COI sample needs to be submitted at least 48 hours prior to the event by the customer.
BREAKAGE/LOSS/LIABILITY: Client assumes full
responsibility for any damage or loss of any equipment, including but not limited to tents, tables, chairs, linens, glassware, décor, china, coffee urns or flatware.
Any lost, stolen or damaged equipment will be charged to the client at replacement cost.
All equipment should be present and ready for pick up by Viva after the event (the day of the event or the next day). If Viva’s staff is not on-site for the event, the client is responsible for the safety of all food setup and serving including any heated chafing dishes left on site.
Viva Events & Catering does not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.
PRIVACY: Any orders placed on Viva Events & Catering website or directly with our staff will be kept private and used solely for the purpose of completing your order. All client emails will be saved in our system and included in future Viva Events & Catering mailings regarding updates, information or promotions related to our company.
Your email or order information will never be shared or sold to any outside party at any time. Should you wish to be removed from our email list, you can opt-out at any time.
Our payments made by credit cards are by a secure encrypted credit card processing system to ensure the safety and privacy of all transactions.